At Woohoo Xyz, we strive to maintain the highest level of clarity, operational accountability, and financial discipline across all digital clearing operations.
Because our platform functions as an automated facilitation mechanism designed to process time-sensitive transfers directly into verified institutional and commercial bank accounts, our cancellation and refund framework is governed by strict financial processing guidelines. Users utilizing our services for education payments, commercial settlements, rental clearing, or vendor payouts must understand that all fund transfers operate on real-time authorization channels.
Operational Terms & Conditions
Once a payment request is initiated, authorized through the payment gateway, and successfully captured by the banking network, the transaction enters an irreversible settlement clearing queue. Due to the direct-to-bank nature of these institutional transfers, once a transaction status is captured, it cannot be cancelled, reversed, recalled, or modified under any circumstances. Payers are solely responsible for verifying the accuracy of the beneficiary name, account number, bank IFSC code, and settlement amount before authenticating any transaction through their selected payment instrument.
In situations where a user initiates a transaction and the payment session fails, terminates abruptly, or displays an unsuccessful status while the corresponding funds are deducted from the user’s bank account, card, or digital wallet, the debited amount is held securely within the intermediary banking switch and does not reach Woohoo Xyz. In all such dropped or interrupted payment cases, the banking system initiates an automated reconciliation cycle. The deducted funds will automatically be refunded back to the original payment source (such as the issuing bank account, debit/credit card, or UPI linked handle) within 5 to 7 working banking days, adhering to standard interbank clearing and Reserve Bank of India turnaround time guidelines.
If the debited amount is not restored to the source account within the standard 5 to 7 business days, the user must reach out directly to the official Razorpay Support desk at https://razorpay.com/support using the unique payment reference identifier (Payment ID) generated during checkout. Razorpay's dedicated banking dispute desk will track the interbank clearing reference number (RRN/UTR) and expedite the source reversal with the customer's card-issuing or banking entity. Woohoo Xyz cannot initiate manual charge reversals for funds trapped in transit between the gateway and the issuing bank prior to successful merchant capture.
Verification Responsibility
All payers must double-check the beneficiary's registered name, bank branch, and account digits through our integrated live IFSC validator before submitting authentication codes. Woohoo Xyz disclaims liability for funds successfully cleared to incorrect bank accounts due to mistaken data provided at the time of order placement.
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